About Us Insurance Complaints Get Help Resolved Complaints Articles News Links Contact Us            Log In

Back to insurance complaints

John's complaint:
May 20, 2012

Insurance Company: Pacific Specialty Insurance
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company

On January 8, 2010, we had a garage fire that spread to the roof, living room, dining room and it destroyed all of the contents in the garage. The adjuster came out that weekend to survey the damage. Since that weekend, there has been no re-construction to the house. PSIC has paid some of the personnel loss items, paid other small items, but still has not moved on the re-build of the house. It has now been 8 months and our living expense allowance is about to run out. Instead of providing what they should be doing, they would rather pay for us to stay in a rental home instead of repairing my home. They do not communicate with my public adjuster, return phone calls or e-mails. If they do not act soon, we will be on the street but still paying a mortgage on a house that has been red tagged and unlivable. If my living expense runs out, I can not afford to pay a mortgage on a burnt house and rent on another. For PSIC not to perform on my claim is unacceptable. I made my insurance payments every year and now they won't do what I paid for.

vote up 0 vote down 0

Respond to Complaint. Insurance Carriers welcome. (No advertising allowed)

Your name/company

HTML is not allowed

[ Different Image ]

This story has no comments yet. Be the first to leave one!

Back to insurance complaints