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Norman's complaint:
October 26, 2012

Insurance Company: Principal Financial Group
Coverage Type: Life Insurance

  • PolicyHolder Service - Incompetent Employees

On Friday Oct 19,2012 I called to cancel my life insurance. There is $17,900 in cash that is my pay off. I asked for the forms to be mail to my home. A week later and 4 more calls and the forms are still not here. On Wedesday the 24th I called twice and the man said it would take 24 to 48 hours to fax the forms to me. I hold him I could fax him my whole policy in 15 min. I called again Thursday and the lady that answered said she would have them put a rush on it. I will be calling again today. What a bunch of incompetent losers. And my agent is the biggest. News Alert. My papers were just Fax to a realtors friend house. It took 48 hrs to fax the papers, he was right. Seven days total what a joke. Thanks for listening.

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