C.'s complaint:
October 29, 2012

Insurance Company: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Delays/No Response

I called Sept 6, 2012 to cancel my policy and request a Certificate of Previor Coverage to give to my Medicare provider. At that time I was told the certificate would be issued on Oct 1 and would take 5-10 working days. it has now been 28 days and the last agent said 30 working days. to issue a certificate! this is totally unacceptable. besides the fact the average wait time to get an agent on tthe line is 22 minutes.

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