Edward's complaint:
October 25, 2012

Insurance Company: State Farm Insurance
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Fraud

we had a small fire back on 12-26-1010 where the fire started on the outside of the house and burned into the family room, the house had heavy smoke through out. the insurance adjuster came and spoke to my sister the adjuster is (Robert Reeves) from state farm mr reeves also brought his contractor michael anthonys both who stated that they would take care of every thing. mr Reeves instructed my sister to give Michael Anthony a check for $1000.00 for the thousand dollarto cover the deductable , my sister not knowing any better gave them a check. Next came the cleaning crew (Puero-Clean ) which was another night mare these guys came for about one to two hours a day where my sister had to take off work they came when they wanted some times 11:00Am some times 1:00 Pm stayed 1 or 2 hours and left this went on for all most 2 weeks. They ran up over a $1000.00 on the electric bill with their equipment. when they were done they wanted me to sign a statment acknowledging that they were here, and we would get a detailed bill outlining the servie rendered. If we were not stisfied they would not get paid. I was not present at the time they left and they would send me the sign off. I never received the sign off.
When we received the detailed report we very very unhappy, half
the report was false. We called Mr Reeves Office and told him we would not sign this detailed report he never responeded.They cleaned the fire damage on the fire place in an attempt not pay to fix it, which resultd in stained bricks. When Mr Reeves was at the house my brother in law stated he was not happy with state farm and wanted an adjuster, Mr Reeves response was I don't care who you hire you are not getting a dime more. For several months we went back and forth between the contractor Michael Anthony and Robert Reeves, Every time we brought up an objection the contractor would say you have to talk to Mr Reeves, Mr Reeves would say you have to contact the contractor.At this point in After a year we hired hillas adjusters to fight our cause. My brother in law went to Michael Anthonys office and received the $1000.00 back and told him that collecting that check was not ethical or legal. We recieved a check for partial settlement and had to hire a independant adjustor for an appeal, this adjuster stated we should have filed suit over this, that this claim was way under estimated.We then had to involve an empiror, because Mr Reeves kept interferring with all parties. There are still several concerns over the fire place, the roof and the drive way
It is now October of 2012 and Mr Reeves is still refusing to cooperate and settle this is a fair matter. Our house has been on hold over all this time waiting on several different apprasials and contractors who all agree we are entitled to have all of the items repaired and Mr reeves is still refusing to settle. His rude and arragant behavior has driven us to the point of going to the incusrnace commission for help. Mr. Reeves
refuses to talk to the adjusters, refuses to settle and his behavior is unprofessional and disgraceful.He does not repreent
State Farm and it amazes me that he is able to get away with this behavior and disrespect. We are asking for your help in resolving this. We really do not want to take this to court, but will if we can not get the support we need.
Thank you Edward Sweeney

0 0

Tweet