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Joe's complaint:
October 26, 2012

Insurance Company: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Unfair Negotiation
  • General - I feel abused by this company

Been with Progressive for a year and a half since getting my motorcycle. Growing up on Long Island and living/working in NYC area I have a bike for recreational use to ride with friends and family on Long Island that have bikes. As such I keep my bike on LI. All was fine until one day their system screwed up and changed my garaging zip code from LI to my new city address, tripled my premium, and said payment was due in a week, and that I had not responded to a previous request for proof of garaging address. First I never received such letter, second are they crazy with 1 week notice on such a change! And third, it was their mistake. My garaging address never changed! When I explained that while I moved in the city area my garaging has not changed and is still on LI and that is what I reported, they told me they would take care of it. Then they told me they couldn't. Then they apologized and said they fixed it and I have no change in premium. Then they wrote back demanding proof that I live or pay bills at my garaging address when they already know it is garaged at a friend's place (or at my parents place) on Long Island and that I don't pay bills there! Worst experience ever!! I supposed if I get a boat and keep it in a friend's backyard they would charge me as if I kept it in the East River or the Hudson!

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