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krissi's complaint:
October 29, 2012

Insurance Company: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Unjustified Accusations

after being hit by a deer, i made a claim because my right fender was smashed in and my bumper was also knocked off on the right side. when i got my car back, i asked why a reflector light on the bumper that was lost in the accident was not replaced. i was told it was not in the estimate.. i called the lady who did the claim and left her a message. i took a trip to NY and still did not hear back from her. When I got back from NY a piece of my bumper was hanging below, scraping the ground. I got out to inspect it and a neighbor must have saw me because she came out and inquired about what i was doing. i was almost 8 months pregnant so she came with tape and got on the ground and taped it for me. while i was at a friend's house, the whole bumper came off in the rain. I continued to call this lady that had did the claim, and heard nothing back.. when my husband was here from NY he called also, and we heard nothing back. i took my car through the car wash and once again the whole bumper flew off. i finally got a hold of progressive so someone would hear this issue, they seemed apologetic and got me in the garage to be seen the next day where they told me this was not their work and they had nothing to do with why my bumper falling off or why it was scraping the bottom of the ground and needed to be taped.. or why the other side skirt was missing. i guess my driving to and from NY had been the issue...? NO. I met with the insurance and the shop manager today and they told me the same things, except the reflector light was in the estimate but not replaced pretty much saying that these were all new damages I had done! they did poor work and they did not give a crap about my safety!

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