francisco's complaint:
February 19, 2013

Insurance Company: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Unfair Negotiation
• General - I feel abused by this company

Went to infinity to get car insurance, i
informed the broker that my spouse was in the process of getting a California drivers licence and that i had 15 years driving in California. NO PROBLEM SHE SAID ,after completing registration for a $ 84.00 dll. monthly payment. $ 300 dwnpay.
At the Start of the 3RD week i got a package from infinity informing me that they made changes , the premium went up to $113 dlls a month. Thats more than
$300 a year, change without notice.
By the end of the same week my spouse presented her new California drivers licence but they still charged the amount of $113.
WHAT IS HAPPENING TO CUSTOMER SERVICE?
I WANT TO CANCELL THIS CONTRACT AND GET ALL MY MONEY BACK COUSE THEY CHANGED A CONTRACT WITHOUT THE CUSTOMER APPROVAL, I THINK THAT IS FRAUD.
I NEED HELP TO MAKE THEM RESPECT CUSTOMERS. WHAT CAN I DO NOW?
FRANCISCO MR

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