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V.'s complaint:
February 25, 2013

Insurance Company:
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster

I was involved in an accident on a rainy morning, where I (2002 Honda) slid into the back of a vehicle (2006 Nissa Rogue) who claimed I hit him and pushed him into the vehicle ahead.This Nissan had no damage to the rear of his vehicle. Because I was in the process of purchaing the Honda from a friend, he was listed as titled owner. I called the adjuster Lori Brockett at ACCC Claims Service, after she sent a letter to the owner asking for details of the accident, to explain that I was the driver. She was abrupt, and short saying so what do you want? I'm like ok, you sent this letter requesting information, so I'm calling to give it since I was the driver. She then tells me her investigation, which was only to speak to her lying insured, determined that I was at fault, because he claimed I hit and pushed him into another vehicle. Had she truly done any real investigation, she could see that I couldn't have pushed his vehicle, due to no.1 the size of my car and the impact, causing no damage to his vehicle in the rear.
Although I am not their insured, I deserve the same out of courtesy and respect any caller to business should get. If she don't like her job, she should quit and work some where that didn't involve her talking to other humans.

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