Back to insurance complaintsMarch 05, 2013
Insurance Company: Liberty Mutual
Coverage Type: Umbrella
- PolicyHolder Service - Inadequate Service
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Payment Not Credited
- General - I feel abused by this company
I insured 2 condos, 2 vehicles, and a house with Liberty Mutual.I was in the process of deeding one of the condos to my son when we had a waterpipe breakage In the condo where my son lives. MY mailing address has always been in Oceanside but somehow the agents got confused (I guess by the fact that I had so many policies with them. I submitted a claim --the Liberty Mutual made out the checks out to my son(who is mentally challanged) amd I had given Liberty Mutual this information. BUT WHAT WAS WORSE, THEY THEN MAILED THE TWO CHECKS, TOTALING A LITTLE OVER $3,000.00 TO THE WRONG ADDRESS--WHERE MY SON LIVED--AND MY SON OPENED THE LETTERS WHICH WERE ADDRESSED TO HIM AND PROMPTLY CASHED THE CHECKS WHICH WERE ENCLOSED. IF LIBERTY MUTUAL HAD MAILED THE CHECKS TO MY CORRECT MAILING ADDRESS (EVEN IF THEY WERE IN MY SON'S NAME)I COULD HAVE HAD MY SON SIGN THE CHECKS OVER TO ME SINCE THEY WERE INTENDED TO REPAIR THE DAMAGE DONE BY THE WATERPIPE BREAKAGE. THEN WHEN I COMPLAINED TO LIBERTY MUTUAL, THEY HAD THE GALL TO SEND ME A CHEAP, USELESS, PEN AND TIRE GAUGE GIFT. I AM VERY ANGRY AND FEEL LIKE SUEING LIBERTY MUTUAL FOR THE $3,000.00.
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March 13, 2013 at 6:08 PM
If you are the Named Insured on the policy where your son lives, The check should have never been written out to him in the first place. The Fidicuary obligation is to the named insured and not the occupant of the residence. LIBERTY MUTUAL/SAFECO employees are definitely not the sharpest tools in the shed. Sounds like you should seek legal counsel against them. I have never heard anything positive about the quality of service provided by LIBERTY MUTUAL/SAFECO.