Connie's complaint:
August 31, 2013

Insurance Company: Allstate
Coverage Type: Flood Insurance

• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• General - I feel abused by this company

I began trying to obtain flood insurance from the Allstate agent who writes my homeowners insurance on July 2013. My mortgage co. Is requiring this coverage and time is of the essence. I followed my agents directions and got an elevation certificate on July 12 2013 and mailed to agent that day. Agent calls me the next week and says photos with certificate need to be in color. I sent color photos immediately. Did not hear from agent for 2 weeks so called to see how things were going. Turned out they "forgot" to send my Application in. As of August 31 I still have no flood ins. Due to many mistakes by agent in application process. The agent is ever in his office and his secretary can barely answer a phone
Much less remember who I am or what I need. I am now in touch directly with allstate and at expense and time I cannot afford I am trying to fax info to them because agent failed to do his job!

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