MLR's complaint:
October 02, 2013

Insurance Company: American National Insurance Company
Coverage Type: Life Insurance

• Claim Handling - Delays upon Delays

Husband died February 3rd 2013. A claim was filed and it is now October 2nd 2013 and still nothing. Really? August 21st we received a letter from American Ntl stating they are still waiting on records from 7 different Dr's and facilities. I called each office and every one of them except the main hospital said they sent the records. The ins co is just sitting on them. I called the hospital and the records dept said they requested a $54 check from the ins co a month prior and American Ntl still had not sent them a check so they can release the records. After 3 phone calls to Joanne w/American Ntl. the hospital finally received a check on 9/23 and the records were sent 9/24. What's the hold up now? This claim is being contested because my husband died with the 2 year contest period. Fine, he was healthy when the policy was purchased. We have nothing to hide. Contest already, check out the records and do your job! He became very sick a few months after we purchased this policy. We (including his 9 year old son) watched him die this awful death from cancer. Why do you make us continue to suffer American Ntl? I'm going to file a complaint with the state. Thank God the State government isn't shut down.

0 0

Tweet