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Ronnie's complaint:
August 17, 2012

Insurance Company: USAA
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • General - I feel abused by this company

I filed a claim for damage on 13 Aug, and was asked and agreed to take car to Ussa preferred vendors,
True-to-Form, which was less than 7 mins from my residence. They appraisal there look at the damaged wheels, and stated he would try to locate a replacement, but indicated he maybe unable to find them. He
Stated that, if that was the case, he would replaced them, I had a good insurance company, and they typically would authorize him to do that. He then gave me his business card and instructed to contact them and have them fax the cost of a replacement, if it existed or cost of replacing the rims. I did as he
Suggested, and have no idea, what has gotten things to this point. It appears that Ussa thinks I am demanding they replace all four rims, which I am not! However, there suggestion of replacing two wheels
On one side is unacceptable as well! There vendor introduced the idea of replacing all wheels, and now
I feel I am being portrayed as a customer demanding something, they initially suggested. I want them
To pay me a fair price for my claim, and I will find a replacement or a comparable set of rims for my
Vehicle. True -to-form should be investigated, they are unethical, and prey on overcharghing insurance
Companies, and shortchanging customers!

Ronnie Jackson
237 Spencer St
High Point, NC 27265

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Tommy Johnson says:
September 10, 2012 at 1:50 PM

This is why you never want to go to a prefered shop that an insurer suggests you go to for repairs. These shops have agreements with insurers. They have to do repairs for less than a quality shop does in order to be a prefered shop. When they are a prefered shop they cut corners to make up the difference the insurer makes them concess. In the end the customer loses. The next time you have a claim look for a shop that has no ties to an insurance company, and you will get treated fairly and end up with a quality repair.

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