DANA's complaint:
August 19, 2015

Insurance Company: Progressive
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Unsatisfactory Settlement/Offer

Attached is a partial copy of a letter that I sent to the Progressive claims department. It accurately describes the situation I found my self in. So for, there response has been non existent. This is undoubtably the worst insurance company I have ever had the misfortune of dealing with.

I am writing to you about an accident I had with another vehicle on June 18, 2015. The accident occurred in Hermitage, PA. The Progressive claim number is: 15-3729350.
My initial conversations were with Mr. Frank Moore from your claims department. I explained to Mr. Moore that this accident was in no way my fault. I further informed him that the other party involved was arrested at the accident sight for DUI.
It is my understanding that when both parties have the same insurance company, that any deductible would be waived. He assured me that this is what would happen. Despite what I told him, I was informed 1-½ months after the accident that I would be found at fault! It is well beyond my comprehension how I could be found at fault when the other party was arrested for DUI. Further, the adjuster now tells me that my deductible will not be waived! These should be moot points, as this claim should have gone on the other parties insurance policy, not mine. I am giving you a description of the accident for your perusal, as well as a diagram of the accident site.
It was approximately 11pm at night, and the weather had just stopped raining. I had pulled into the motel parking lot and approached the hotel awning. Because I was pulling my 16ft trailer, I became concerned about the height of the awning. My truck and trailer were approximately 40ft in length. . I checked my rearview mirror for any other vehicles. There were none. I therefore backed up, and proceeded to my left to park. That is when my left bumper was struck by the other party. This was quite a shock, as I had checked my mirrors. The other vehicle stopped about 50ft forward from my truck. The other party either did not see my truck (which is black), or was traveling at a high rate of speed into the parking lot…thus stopping 50ft away from where he hit me. It should be noted that the other party was begging me, and offering me cash, not to call the police, because by his own admission, he was drunk!
How progressive has determined that this accident was my fault is absolutely ridiculous! I am demanding that your company reconsider the facts, and rightfully find fault with the other party. This claim should not be on my policy! Furthermore, I should be reimbursed for my $1,000.00 deductible. The initial decision of Progressive is ludicrous and could affect my insurance rates and driving record for the next 3 years. This would be a total miscarriage of justice!
I have filed a complaint with the NYS Department of Financial Services. A copy of the Hermitage Police Department narrative report has been included with this complaint. Hopefully, they will contact you. I will also be filing complaints with a website called Insurance Complaint, as well as a website called Consumer Complaints List. Although Progressive is not rated with the BBB, which I find as no surprise, I will be filing a complaint with them also.
It is my intention to have Progressive change their decision to one that one that treats the consumer with the respect and fairness they deserve. You have my assurance that I will continue to do this until I receive the correct decision from the Progressive Insurance Company.

Sincerely Yours,


Mr. Dana Tressler

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