Karen's complaint:
July 29, 2013

Insurance Company: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Inadequate Reimbursement
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Unsatisfactory Settlement/Offer
• General - I feel abused by this company

I made the worst mistake by changing from AAA to Statefarm. In trying to save some money I am now dealing with un-efficient Statefarm employees.

I transferred from AAA to Statefarm May 2013. Unfortunately, my vehicle got vandalized (keyed). Following this incident I contacted my agent and he submitted my report online. The next day an adjuster was contacting me. After giving him all the information he schedule me to meet with an inspector at a Statefarm location near my home. I did just that. The appointment wasn't even kept in it's time b/c the inspector was busy. Why schedule an appointment, if the client is not seen in time? Anyhow, he took photos of my vehicle, gave me a business card with the information pertaining to my claim. He informed me that someone would be contacting me the following day around noon or the latest 1pm. No call! I called today to find out what was going on so I can drop off my car to the shop for repair. To my surprised I was transferred over to the investigative department. Why? Because as my agent told me "they are doing this to you b/c your policy is new and you chose an out of network body shop". "if you had chosen a body shop of Statefarm, they would nor be giving you any problems". The lady that I spoke to was rude, and informed me that she needed to call me back to schedule a recorded statement. I don't mind at all. I was on the phone with her. Why not get it done immediately? To add insult to injury, she told me that because my car was drivable it could take weeks or months for this to get resolved. All the while my husband continues to pay for our vehicle's and renters insurance every month. So, I have to continue driving around in my vandalized vehicle with my children. This is such an inconvenience and headache. Why should I get penalized for some scums actions? My husband and I also have to pay a deductible of $500. So, what's the hold up in the process? All I want is to get my vehicle repaired. Nothing more, nothing less.

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