Heather's complaint:
July 29, 2013

Insurance Company: Assurant
Coverage Type: Health Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Payment Not Credited
• PolicyHolder Service - Denied Access to Services
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Fraud
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations
• Marketing & Sales - Misleading Advertising
• Marketing & Sales - Misrepresentation
• Marketing & Sales - High Pressure Tactics
• General - I feel abused by this company

I have never felt more abused by an insurance company. When they initally contacted me they stated that I could go to any doctor and would be covered. I had two incidents which they refused to cover which I will accept. I then get a letter that I should be seeing my obgyn and getting my mamagram. I went to my appointment and they paid. A laboratory bill was sent in for $95 and guess what they paid $15. Now I need to know what lab i can go to for my mamagram and it will be paid for. How sad is this. I have a maximum of $2,000,000.000. and you have covered nothing. I pay for all my medications and when I go to specialized doctors such as a dermatoligist for my biopsies or my obgyn, I'm told we will help. They paid $15.oo to my obgyn and told me that I would get billed for $50.00 You guys make me sick and I will report you for how you are taking our money but not helping us. why don't you explain it the United Insurance Agency who investigates fraud.

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