carla's complaint:
July 22, 2013

Insurance Company: Allstate
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Delays/No Response
• Claim Handling - Fraud
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations
• General - I feel abused by this company

I claimed loss after discovery by my contractor due to Wind and rain damage from storm sandy. He has been restoring my home for five years when I needed anything repaired. He told me my home sustained storm damage. I was paying for all repairs with photos and did call Fema and Allstate. Fema found 40 thousand dollars damage and Allstate refused my claims We went to mediation after I had estimates for the damage. Then another mediation where after they sent an engineer, after seven other investigators denied any damages. A tarp was on my roof for two months. They refused to allow all the work previously done to maintain the home. They said it was normal wear and tear. I had improvements done to the cost of l50 000, and they said it was normal wear and tear and my home structure was the issue. Everything was done according to them, sub standard. lies, denials, and misrepresentation of the facts.

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