todd's complaint:
August 26, 2013

Insurance Company: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Denial of Claim

A guy backed into me setting at a red light.
he had state farm insurance and admitted to the police it was his fault. It messed up my 99 saturn but i could still drive it.
I had to call several state farm agents in the central Kentucky area before i found his agent(Bethany Hicks). I explained the situation and she said no problem, he had insurance and all i had to do was get her a police report.I did and then she wanted a estimate of the damage.I had to work in mexico for my job and got married ding this period.I did get her an estimate and everything was OK until a week later she called and said that her customer had passed away but i would be hearing from the claims dept at state farm very soon and everything was still OK. After a few days i didn't hear from statefarm so i called them and they said he didn't have insurance and so i was out in the cold and still driving a busted car.
I have two complaints: If HE DIDNT HAVE INSURANCE WHY DID HIS CARD SAY HE DID and how can get proof that he didn't..he is no longer around say yes or no. My second issue is that if they had told me two months earlier when i first called that he didn't have insurance I could have worked out a deal with him or filed small claims against him.. After his death the cost to get damages from his estate is more than the damage to my car,,I think State farm is responsible and have called repeatedly but only get the run around and still do not have an answer why they didnt tell me at the beginning that he didn't have insurance.State farm is no good and i guess i'll try taking his agent to small claims....if i can?????

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