Philip's complaint:
August 17, 2013

Insurance Company: Erie Insurance Group
Coverage Type: Auto/Boat/Motorcycle

• Underwriting - Cancellation
• Underwriting - Unfair Surcharge
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Unfair Negotiation

Recently moving from Texas to Pennsylvania. I inquired about auto insurance at several different companies, since I just wanted quotes. Settling on Erie Insurance Exchange because they had given me the lowest fair quote and my mother also uses this company. After starting the policy Erie Insurance Exchange was informed of two accidents I had in previous years through Lexus Nexis of which I was forthcoming and told the agent that the ticket for fault was dismissed. The agent was given a copy of the court outcome signed by my attorney, she forwarded the letter to the underwriters and informed me I would be accessed a 10% surcharge of the policy if they felt I was at fault. A few days later I received a phone call from the agent saying that I needed to get a letter from my previous auto insurance carrier in order to keep the 10% surcharge from going into affect. I did not get this letter because I felt that it was not necessary since I had the attorneys statement and court documents stating that the ticket was dismissed. On 08/14/2013 I received a letter from Erie Insurance Exchange saying that they were canceling my auto policy as of the second of September 2013 because of the two accidents. I also received a letter amending the policy showing the increase. The following day the 16th my mother received a letter stating that because of my two accidents I should be removed from her policy as well, leaving my mother without someone to drive her to her appointments. I have a new auto insurance policy and have advised my mother to do the same with another carrier.

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