Lola's complaint:
March 15, 2014

Insurance Company: Farmers Insurance Group
Coverage Type: Renters

• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Denied Access to Services
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Fraud

Moved into my apartment in late September 2013. Was told by apartment complex I needed insurance and provided with insurance agent information for Farmers.

On November 5, 2013, my apartment was flooded from the toilet in the apartment above me also insured by Farmers, OR as told by the first maintenance man to my apartment a water pipe broke.

As such I have two claims against Farmers. One they told me to take out on my policy. One on the 22 year old tenant above me.

The water came in from above all at once and it did not start in the bathroom. It was in the light fixtures, the breaker box, every room & closet in my apartment.

For 40+ days, we were in a crappy hotel. Have not been reimbursed for our expenses in the hotel. One Farmers claim rep does not return calls. The other, makes excuses. Right along with their supervisors.

We returned to the apartment and received our property back. My husband, my pet, and myself immediately became ill and have been ill ever since. Trip to ER and was told mold. Get out of the apartment.

26 boxes of unsalvageable items from one company hired by Farmers. Over 20 boxes of unsalvageable items from the other company hired by Farmers.

Many missing items include jewelry, watch fobs, pocket watches, Omega and Dolce Gabana wrist watches, and a lot more. For lack of a better term, our property was "cherry picked". List received from one company had numerous boxes listed as "miscellaneous". No idea what was in those boxes.

Exposure to mold, and I have an air sample and swab sample, can cause life long chronic illness (i.e., neurological, pulmonary, respiratory, etc. Any one want to see the pics please let me know.

My advise would be to contact your state insurance commission, Attorney General, and a lawyer. Run, run, run from this insurance company.

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