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Dennis's complaint:
March 25, 2014

Insurance Company: Wilton Reassurance Life Company
Coverage Type: Life Insurance

  • PolicyHolder Service - Inadequate Service
  • Claim Handling - Fraud
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company

Wilton Reassurance Life Company of New York.
I received a new bill in mail for an increase in the amount of the payment. Was $480.00 now $676.50. This is the last year of the 15 year term policy. So I called to see why the change. I was informed to the annisvery date change from March to April. I told her I never changed that date. The company had to do that. I never signed to authorize this change.
Back in Jan. 2012 I filed a paper for a change in policy from smoker to non-smoker for Dennis . this is what I was told to do after he has not smoked for 3 years. And to Pay a fee of $65.00 dollars with the paper work process. In turn if oked he would have a blood test done, to make sure he is smoke free.
Well He was denied the change in policy. there statement on letter (Due to medical history and prescribed medication. If you have remitted a payment , that will be returned to you under separate cover.) They took the #65.00 used $45.00 as a payment. Then sent $19.00 back as over payment. I didn't authorize this. The letter stated payment well be sent back($65.00). Dennis came down with short term dementia. This is why he couldn't smoke any more.
So he didn't get non-smoker status. and had to still pay the high payment of $480.00 a year. Thought this was unfair. But went on and let it go. But now to stick him with this higher payment is totally unfair. I was told to make small payments because we could not pay the total amount as we usually due. Can they get away with the date change. ? Do we have to pay the difference?

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Kathleen says:
March 19, 2017 at 12:04 PM

This is the WORST company I have ever had to deal with. Do yourself a favor DO NOT take out a policy with this company. I had a loved one pass away and I was the beneficiary on his policy. He past away in November and I am still playing games with them to have the policy paid out. You call the same phone number and speak to a representative. They say all the paperwork is fine and the payment will be issued wait 10 days and 3 months later still no payment. When you call back they say that representive gave the wrong information and it will be fixed and to wait another 10 days. If you don\'t want your loved ones to be aggravated and frustrated after you are gone then do yourself a favor and use a DIFFERENT COMPANY. WHAT A JOKE AND A BUNCH OF SHYSTERS. My loved one payed them every month for this policy for them to play games while my family is in morning is a disgrace. Kathleen Toscione

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