richard's complaint:
March 09, 2012

Insurance Company: Aetna
Coverage Type: Disability Insurance

• PolicyHolder Service - Delays/No Response
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer

I have been on a short term disability starting August 2011 thru January 2012 for a medical issue that required surgery in December 2011. This was not work related. I have never had an interruption in my disability payment due to providing all info they asked for in a timely matter. When asked for tell December 2011 they stopped paying due to not receiving my attending physician statement, but in fact it was faxed one month earlier on November 2, 2011. I have the proof it was faxed twice and received. I feel they intentionally stopped paying me as harassment two weeks before Christmas and made it so difficult and made my family suffer thru the holidays with no income for a month before it was reinstated with back pay.

I was in contact with them everyday and got nothing more then the run around. Not one letter or a phone call from them to inform me that the info wasn't received; they just stopped sending my check. I called them one hour after every fax to confirm they had received and they said yes. This resulted to loss of income for the month of December 2011. They ruined my family's holiday season this year due to the fact we had gifts on hold at stores and we had no income to pick them up. I'm unable to pay mortgage and bills. Phone was shut off. I was post surgery 4 weeks when this all happened.

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