Back to insurance complaintsMarch 08, 2012
Insurance Company: Prudential Financial
Coverage Type: Health Insurance
- Claim Handling - Rude/Abusive Adjuster
- Claim Handling - Delays upon Delays
- General - I feel abused by this company
In November 2011, I contacted Prudential Life to ask about the process for a "smoker rating" reduction. I received a letter stating I need to contact them after 1 full year. In early January 2012, I contacted Prudential Life to ask again. They referred me to rep Doug **. He sent a form for my signature. I signed and returned it immediately.
On January 23, I received a call from an underwriter who asked my full medical history. Never heard anything further. Then on February 14, I called my rep; and he advised me I had signed the wrong form. I signed a new form 96200F and mailed it on February 14. Two weeks later, I had still not heard anything.
On February 28(?), I called the CSO and had a very difficult time getting information from "Lanie." Being frustrated, I then talked to Roberta ** (a supervisor), who after a lengthy conversation, said she couldn't any my question. I couldn't speak with anyone handling the case; I needed to contact my rep. They refused to provide good customer service.
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May 17, 2012 at 9:56 PM
That's awful! like you have all the time in the world to make them do their job!