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eric's complaint:
March 09, 2012

Insurance Company: Aetna
Coverage Type: Health Insurance

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim

I submitted three medical expenses which are identical other than the names: One is myself, one for wife and one for my son. Diagnosed with upper respiratory infection, I was given a prescription. One out of the three were paid. The other two were denied. It has been less than six months and each time I call, they just say an item needs clarification and gets resubmitted. It is now getting old. Any suggestions? Maybe someone may know a special number to call for the company that actually get you some real help and action from someone in the company to solve the problem. Or realize there is no problem and paperwork looks in order. Approved, you will receive a check in two weeks reimbursing you for the medical expense which I am entitled to.

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