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pamela's complaint:
July 06, 2012

Insurance Company: Colonial Life & Accident Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company

I have redrock insurance/lonestar /maverick needless to say i dont know who im paying. I have been with them 3 yrs. and in that time have only received 6 bills i would have to go to the office to pay my bill and as always i would complain about no bill all they would do was check my address whichhasnt changed. I also recently found out every 6 months i was suppose to get a declaration page never got one of those. A week ago i lent my truck to my boyfriend and he got tboned on the side of the bed my insurance called and said they wont pay because i cant loan my vehicle out was never informed of that. Yesterday i received in the mail a claim form so they can get that to me but nothing else. These people are a joke they took advantage of me because my late hysband always took care of these things so i had no idea what they should have been providing for me and now i could be in serious financial trouble because i gave permission for someone to drive my truck.

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