Gordon's complaint:
July 12, 2012

Insurance Company: Protective Life
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service

I was sold this policy by the dealership where I bought my used 2005 Dodge Durango. when I ran into a sputtering problem I took my durango into the nearest dodge dealship for repair. they ttok down my inurance infromation and contacted the dealership where I bought it. when the servive department called protective for authorization he was told the policy was voided. When I called they told me there was a problem and it should have been taken care of months ago on my contract. I was told by contracts it was fixed and to have the dealership call them in an hour. When the dealership called they had all went home for the day. I spent the next day for 2 hours calling 1-800 numbers trying to get ahold of someone to find out what was going on. spending no more than 2 minutes talking to someone and spending a lot of time on hold. I even was put through right away to someones voice mail who was on vacation. finally I was able to locate a customer server supervisor 30 minutes befroe they close. she contact the gal listed in the computer who told me they would have it fixed the day before. Roberta, told me I should expect a phone call within 10 minutes that the problem with my contract was fixed. I never got the phone call. I am trying to get get ahold of roberta and am on hold. they close in 10 minutes. I do not have authorization yet to repair my car. In the mean time the dealership is charging me for kepping my vehicle for a second night. Never

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