cathy's complaint:
July 10, 2012

Insurance Company: Liberty Mutual
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Denied Access to Services
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• General - I feel abused by this company

I have had liberty mutual house for 5 months in st. louis mo and I paid my insurance for one year. On 4-28-12 a hail storm came thru maryland heights mo and damage my house. I filed a claim on the damages with liberty mutual. However Liberty mutual refuses to replace my siding on my whole house. In my subdivision all the homes are getting new siding on the whole house and rewrapped .I have damage all around my house. Liberty mutual itel report finding can't find the siding I need to be the same. Liberty wants to place a siding thats not the same on my $350,000 house. This is crazy. When I sale my home no one is going to want it. I have talked to Charlene Hoskins, Kelly Day, Valerie Brown, Jim Allen,Bob Stubiens all who work for Liberty mutual. The people in the centralized Catastrophe Unit wouldnt want there house half done or patched up.This is bad claim handling. Everytime I call no one can give me an answer.I want my house back like it was. Everything should be the same like before the storm. The numbers i have called 866-542-2287 no one is helping me.IF YOU KNOW SOMEONE WHO CAN HELP ME PLEASE CALL 314-303-3281.

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