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Maro's complaint:
November 26, 2012

Insurance Company: Auto-Owners Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • General - I feel abused by this company

My car was hit but no one was in the car. After filing I was given an estimate of $1900 from one body shop and he said: the insurance companies does not want us to write a high estimate, they say that people take the money and run, so keep the estimate low. After hearing this I decided to get another estimate from another body shop that I had dealings with. He gave me and estimate of $2527. Auto owners adjuster came I showed him the estimate and he left. few days later I had a check for $1710.

I called the 2nd body shop for few questions regardIng the $1700 if it was going to be enough I was told the Auto Owners adjuster called him and told him to cut corners. Bad job Auto owners insurance this is fraudulent behavior........
When I called Chris the customer service of Auto Owners Ins. he got mad and told me I don't know what you are talking about, this is the way we operate.

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