Robin's complaint:
November 25, 2012

Insurance Company: GMAC Insurance
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Reimbursement
• Marketing & Sales - Misrepresentation
• General - I feel abused by this company

I cancelled my insurance with GMAC, because I now have USAA. As of 7:30pm of the 6th I was covered by USAA. They sent me a cancellation paper to fill out and I faxed it to GMAC or I should say John Guthrie Ins. Services Inc. He received it on the morning of the 7th of Nov., which is when my ins. is due for renewal. I had paid them a week before for the full six months of ins.,691.00 dollars. I was told I would get back 618.94. Asked why and got no answer. The agent said that they were willing to back up a day to make it okay. He never even contacted them! I am being charged 72.00 dollars for a half days worth of ins.! My policy runs from 11/7/12 to 05/07/13. I have had the same agent for about ten years and could not believe what he did. I know what it is he had already got his commission and did not want to give it up. I really need help in getting my money back. We went with USAA because we just found out my husband is eligable for their benifits and for the Va. hospital. That was the reason we changed. I feel v ery wrong by GMAC or John Guthrie Ins. Services. At the most I should of been charged a pro rated amount. I figured if I was making monthly payments it would be about 4.00.
Please advise me on what to do. I will keep filing complaints untill they realize how wrong that was.

Robin Gravette

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