Anthony's complaint:
June 24, 2013

Insurance Company: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Delays upon Delays

The employees of Infinity seem to be the most incompetent bunch of people... The adjuster and field appraiser assigned to my current claim NEVER answer phones calls, and rarely return voicemails.

It took two days originally to get a call back from the adjuster and then another day to have the appraiser come out and estimate repairs on my car which had been damaged from driving through a flooded street. The original estimate was just below my deductible, and because of that, Infinity does not provide a rental (since they aren't actually paying for any repairs...) unless there is supplemental damage that will push it over the deductible.

The shop did indeed find supplemental damage, and let me know on 6/20 (morning) that they had put in a request to Infinity to have the appraiser come out and estimate the cost of repairs for supplemental damage. I called the shop on 6/21 (afternoon) and was told they had received no contact from Infinity yet. I called the adjuster for my claim, who of course did not answer his phone. So I had to call the main number for Infinity. The woman who answered said she put it in the system to have the appraiser go to the shop within the next 24 hours. It is now 6/24 (afternoon), I called the shop an hour ago and to my utter dismay was told that the appraiser STILL had not even contacted them! I called the appraiser and got no answer, had to leave a voicemail, and am now waiting like a sitting duck--going on my third week with no car because this company cannot properly organize their service.

0 0

Tweet