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Robin's complaint:
June 26, 2013

Insurance Company: Amica Mutual Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company

Amica is not my ins. Our neighbors dead tree fell on our house and they have Amica. They accepted liability after three days. While my house was opened to the great outdoors the ins adjuster, Ryanne Thomas kept telling me they had not accepted liability yet. Now this was not an act of God being the weather was nice and the tree was dead. It simply fell on my house. It took them three weeks to get the check to me so the men could start working on it. When she brought me the check it was missing some of the content damage but in order to get the check to start on Monday I had to sign off, however, she wrote down that she forgot to add the other content and would take care of it. After that she refused to answer any calls or messages I sent her. I finally called the office and spoke to her boss who said technically they didn't have to cover ti since I had signed off but that she had finally three weeks later came to him and told him of her mistake. He told me he talked to her about not taking responsibility for her mistake and that he approved the check and was mailing it that day. It has been almost a week and still no check. She called me yesterday to see if we got it and I told her no. She acted like she could not understand why. My guess is I had to leave a message with her boss again because again she did not answer my call so he made her call me. He is now not returning calls and yet no check. At this point the check is not the issue, I cannot stand anyone who lies or does not take responsibility for their actions. I can live without the small check, it's the dishonesty I can't live with.

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Piedmont Disaster Services says:
July 15, 2013 at 2:34 PM

First things first have you put anything in writing to the insurance company. Phone calls are only good for the insurance companies to defend themselves. make your complaint in writing and send it certified to them. It does not matter if it is 5 dollars what is right is right. Second your insurance company should have gotten involved and the subrogated the claim to the other insurance company.

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