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Regina's complaint:
June 26, 2013

Insurance Company: United of Omaha
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Inadequate Reimbursement

I was late with my premiums in August, 2012.I sent in a check for $256.00. I did not hear from them. So, I called to check on my policy. The first person I talked with told me that the check was not accepted. I checked my bank statement and found that the check went through my bank. A portion was taken out and then a refund check was issued. The second person I talked with was Jeff. He went over my account and told me that I needed to send in a check for $835.00 and he needed it on a certain date by November, 2012. Being located out of state, I told him that the check would not arrive in 5 days. I told him the check would arrive in 7-8 days from California. He would not take a check over the phone. He also told me that the Postmark date would be acceptable. He lied to me. They cancelled my health insurance while I was sick in the hospital in November, 2012. They took their time sending back the check. My daughter had to call for it. My Doctors dropped me because I did not have a Medicare Supplement any longer. They were not willing to work with me! I cannot get any health insurance until 2014, when I become the age of 65. Shame on this company.

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