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Pamela's complaint:
April 13, 2016

Insurance Company: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • Underwriting - Forced Placement
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company

Please be advised,the statements I am about to disclose are true and I have documents to prove everything I'm saying. I purchased insurance in the month of September 2015 with Mt. Vernon Insurance Company, the agent asked me for two documents, in which, I provided. She made copies and gave them back to me, I signed one short form. She was seated with the computer facing her and I had no knowledge of what she was typing into the computer. I was in a hit and run accident on September 30, 2015. I did not receive a bill in October 2015 but received a cancellation notice to be paid by November 7, 2015, which I paid on November 3, 2015. After the accident my policy was rescinded, in which, I have not agreed to. The agent at the company I purchased the insurance type in information at her discretion not asking me any of the questions she was typing in the computer other than what type of insurance I wanted. I sent in a complaint to the Georgia Insurance Commissioner to investigate this matter and asked him to please retrieve the audio and video from the Mt. Vernon Insurance Office to show and prove what exactly happened in their office that day when I initially bought the insurance but that transaction was sided with the insurance company by Mr. George Gaskins(investigator). This insurance company is refusing my claim at no fault of my on and I looked on Mercury's Facebook page under the visitor's post and the consumer affair's site there are so many people with complaints against them, I don't understand how a corporation can continually do this to consumers, in which, we as consumers are being taken advantage of by this major corporation.

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