Mike's complaint:
June 01, 2016

Insurance Company: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Delays upon Delays

I was hit by a driver who ran a red light, totaling my vehicle and resulting in minor injuries. The other driver was cited for running the red light so it should be an open and shut case. I should have gotten a rental car, had my car paid for and had the towing and storage fees paid and the vehicle removed from the towing lot. But Bristol West, an affiliate of Farmer's Insurance and the insurers of the other driver have not done anything to resolve any of it. It is now more than six and a half weeks since the accident and I have received nothing from Bristol West. They gave me a claim number and assigned me to Rhonda Mattan, an adjuster located in Texas even though the insured and I both live in Minnesota which is also where the accident occurred. Ms Mattan has not returned my phone call for over a month, nor has she done anything to resolve my claim. My attorney e-mailed me over two weeks ago saying that they were supposedly going to "immediately" begin resolving my case. Still nothing.

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