DANIELLE's complaint:
March 26, 2016

Insurance Company: UnitedHealth Group
Coverage Type: Health Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Denied Access to Services
• Marketing & Sales - Misleading Advertising
• General - I feel abused by this company

I SIGNED UP FOR THE $400/MONTH BRONZE PLAN WITH PRESCRIPTION SAVINGS PLAN..ONCE I SIGNED UP FOR THAT PLAN, I THEN FOUND OUT IT DOESN'T COVER MAIL ORDER PRESCRIPTIONS, OR MOST PRESCRIPTIONS IN GENERAL.

I CALLED FOR ASSISTANCE AND BASICALLY WAS TOLD, "SORRY WE CANT DO ANYTHING...." I BASICALLY WAS LIED TO OR TRICKED PRIOR TO SIGNING UP FOR THIS PLAN, AND NOW EACH TIME I CALL ITS BASICALLY "TOO BAD FOR YOU" ALSO, WHILE APPLYING IT ASKED FOR MY PCP, SO I PUR THEIR NAME IN. HAVE BEEN SEEING THIS SPECIALIST FOR YEARS NOW. THEY PUT SOME RANDOM DOCTOR AS MY PCP. NEVER HEARD OF HIM.

WAS TOLD I CANNOT CHANGE IT TO A SPECIALIST, HAS TO BE PCP. SO NOW I GUESS I HAVE TO GO SEE SOME RANDOM DOCTOR I DONT KNOW TO GET PRIOR AUTHORIZATION FOR SOME OF MY MEDICATIONS. WHICH MAKES NO SENSE, BECAUSE IN THE END THE HEALTH INSURANCE IS BASICALLY PAYING FOR A RANDOM DOCTOR WHEN I HAVE MY OWN.

I CANT WAIT TIL NEXT OPEN ENROLLMENT SO I CAN CANCEL!

I AM IN THE HEALTH CARE FIELD, AND I MAKE SURE I TELL EVERYONE ABOUT MY PROBLEMS WITH UNITED HEALTH.

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