Miles's complaint:
September 09, 2014

Insurance Company: Alfa Homeowners
Coverage Type: Auto/Boat/Motorcycle

• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations

Dear Mr. Jason L. Glenn, ALFA Specialty Insurance Corp-Since you did not answer my wife\\\\\\\'s e-mail, I will try to see if you answer my e-mail. I was contacted by State Farm this morning and told that they are awaiting your findings on Claim- policy ** Undisclosed driver . I received a letter from you yesterday stating the claim is being investigated. As I stated during our phone conversation, which was recorded, I am holding off repairing my vehicle until you contact me and/or my State Farm claims Rep. Harold Lewis. However, the fact that we are coming up on 2 weeks and you told me it will be at least 3 weeks before you (probably) deny this claim. I do not have an answer (or a driveable vehicle) while we wait. This is frustrating, unfair and poor customer service, I have State Farm Rep. Gordon Metzgar (Jonesboro) telling me that in his 40 year career, he has never heard of something like this happening, and that Alpha Insurance is well known for this type of stalling tactic, hoping the customer will become frustrated and simply pay themselves. Harold Lewis (whom you spoke with) told me that this was \\\\\\\"ridiculous\\\\\\\", \\\\\\\"unfair\\\\\\\" and \\\\\\\"he had never heard of anything like it\\\\\\\". Mr. Smothers is so frustrated with your service that he contacted State Farm and filed a separate claim, but that claim cannot be used until your claim is either denied or confirmed. Please expedite that process so that I can get my car fixed and we can move on. In the mean time, I will be contacting local media, consumer protection agencies, along with social media sites, TV and radio stations, and telling this story to whoever will listen. I will be using your name and your company\\\\\\\'s name. As you stated \\\\\\\"just $500\\\\\\\" may not be much to you, but it is to me, and most working Americans. As I have stated to you over the phone, All I want is to get my car fixed. I do not want to make you and Alpha Insurance, Mr Smothers, or State Farm famous, but I will. Please do the right thing and fix my car or tell me, my family, the local TV stations, Radio Stations , State Farm Reps, your customers and my Lawyer why you will not. Look forward to talking to you again really soon :-)

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