Karen's complaint:
September 20, 2014

Insurance Company: Travel Guard
Coverage Type: Travel Insurance

• Claim Handling - Denial of Claim

I purchased travel insurance for my mom\'s flight out to visit my sister The day before she was to fly I had to take her to the hospital for uncontrolled blood pressure. The doctor\'s kept her for 8 days doing various tests to find the cause (if was not her heart)After her release she had foot pain (as she did in the hospital) I took her to a foot doctor there she tested and discovered she had blocked arteries in her leg the cause of her uncontrolled blood pressure. Because she sought medical attention for the uncontrolled blood pressure with her primary all he did was try to change her meds. Travel Guard states that it was pre-existing. How can you say blocked arteries was pre-exisiting when the doctors in the hospital did not even know. Therefore her claim was denied. She had 2 procedures in may and june and I sent that paperwork to the insurance but it was after her trip insurance dates I thought insurance was to help people when they obviously cannot make the trip because of hospitization Hope you can help Dont know where else to turn

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