Jefffrey's complaint:
December 12, 2012

Insurance Company: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer

My Element was hit while parked. The first time I was asked to give a recorded statement the Farmers rep tried to get me to admit in this recorded statement that I had liability only when I had been paying for uninsured motorist all along. If there is a question to this being valid I have a writen transcript showing that this is the case. It is now 12-12-2012 and this accident occured 7-3-2012 and is still unresolved, causing my 2003 element to self destruct. I went to Diamond Honda in City of Industry Ca to have it reinspected this past monday & the Farmers rep never showed up. Then later in the day another Farmers rep, Donny Hay Thai called me and asked to meet at my folks home instead of at the dealership. After wasting my time, fuel, etc., he tells me that it has already been inspected & photographed. I asked that I be allowed to record our conversation & he would not allow this. I asked him for a street address that I could use to possibly serve him a subpoena at & he refused this also. Then to add insult to injury a Mr. Tibbs sets up another inspection at a honda dealership here in New Mexico, Albuquerque and it turns out this particular Honda dealer sells only motorcycles & has no lift that their rep could inspect my vehicle from. After I had researched this and let him know that had I have gone to this Honda dealer tomorrow it would have been a waste of my fuel & time a 3rd time he allowed me to choose a dealer just blocks from my home other wise I would have wasted more of my own fuel & time. Is this the normal way that Farmers treats their paying customers?

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