Gary's complaint:
December 20, 2013

Insurance Company: Shelter Insurance
Coverage Type: Homeowners Insurance

• Marketing & Sales - Misrepresentation

Last may I changed insurance companies and acquired auto and home owners insurance. Soon I received 3 policies and though I had home owners insurance but got no bills for it.. Went to my agents office the first time and agent wasn't there but was assured by his secretary that he would call the next day, he didn't.. About 3 weeks later I went there again and wanted to know why I didn't get a bill for home owners policy, he didn't have an answer but assured me he would call the next day, again he didn't.. Now abut 3 weeks after the last visit I am wondering if I even have a home owners policy.. I was sent 3 policies but after looking at them closer they are for my 2 vehicles and one motorcycle. NO home owners policy, I know he new I wanted one because I seen him at my house looking around and now he is refusing to call me.. Did he just forget (I don't think so) or is he trying to pull a fast one??? Johnson Lake, NE

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