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Robert's complaint:
September 23, 2015

Insurance Company: Liberty Mutual
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • General - I feel abused by this company

I realized recently that I was paying entirely too much money for my auto policy, umbrella policy, home owner's policy, and three fire policies for rental properties. I cut my bill by 2/3 for auto and almost half for the others by going to Geico. I have been a customer with a few claims for very small amounts of money for 17 years. I obtained quotes from several other companies that were on par with Geico. Even after threatening to take all of my business elsewhere Liberty Mutual wouldn't lower any policies. So off to Geico I go. Ironically I called for a quote after I switched auto policies and it was $1000 cheaper than my prior policy, although still almost twice as much as Geico. Clearly Liberty Mutual could care less about keeping long term clients and has no problem taking advantage of them. Good riddens.

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