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Ross's complaint:
July 17, 2015

Insurance Company: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Unfair Negotiation
  • General - I feel abused by this company

In my quest to reduce my cost for HO insurance I knew that the condition of my roof looked bad on the south side. I told the agent that I would absolve the Ins Company of any responsibility to pay for replacement, that I would sign a waiver. I never heard anymore until a few months later after the Co. Examined our home for Ins coverage. Then about a month later they aent me a letter threatning me they would cancel my coverage unless I paid for and had a new roof installed. The agent could have told me up front when i consulted with her that this could happen and that I might want to stay with my current Ins Co. But looking back, she seemed incompentent and stupid to begin with when I met her. Later I was told that this Co. Has a reputation for doing things like this to insureds. My advice is. Dont try to switch Co. To save money. Deal with your current insurrer first. Stay away from State Farm.

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Kathleen Jackson/State Farm says:
February 2, 2016 at 4:53 PM

In my quest also to reduce the cost of my homeowners policy I replied to an advertisement that I received from a State Farm agency that was sure that they could save me money on my current homeowner insurance. After obtaining a rate that was 20% less than my current homeowners policy I decided to cancel my policy with my carrier and purchase the State Farm policy. Approximately 40 days of being insured with State Farm they send me a letter informing me that they were increasing my homeowners policy with them by 65%. That was much more than what I was paying with my prior carrier. That practice is called bait and switch. State Farm is using this tactic and getting away with it. Buyer beware.

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