CATHERINE's complaint:
July 01, 2015

Insurance Company: Cigna
Coverage Type: Health Insurance

• Underwriting - Cancellation
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Payment Not Credited
• PolicyHolder Service - Denied Access to Services
• General - I feel abused by this company

This carrier through Medicare was providing me with Part D coverage for prescription medication.I was placed with them by Medicare in 2014 mid year with SSA withholding premiums from my check & paying carrier directly. In Dec. of 2014 I switched programs through Medicare and had the same arrangement of SSA withholding.The Premiums in 2014 were 114.80 and the premiums in 2015 were 39.00. After the switch I started to receive invoice from the carrier telling me I owed them $114.80 from 2014, since i had not been paying them directly I called SSA and they verified that all premiums were paid in full to Cigna by SSA. Additionally, SSA told me that Cigna had changed my option for 2015 from SSA withholding to self pay without my consent. I wrote 6 letters to the CEO Dan Cordani one each time I received a notice of this mistaken past due premium of $114.80. I continued to receive past due invoice with no indication that anyone had read my letters. I filed a complaint with both Cigna & Meidcare. After 6 months of this one-sided attempt at a resolution Cigna dis-enrolled me. Medicare has escalated to the advance resolution center and Cigna has advised me that my only option at this time is to enroll in an HMO. I am at this time left with no prescription coverage and no way to purchase my necessary medications If I enroll in the HMO I will not have my Doctor who I have been seeing for the past 8 years. I would have to get an appt with a primary care doctor see that doctor and have him refer me to a specialist then get into see that specialist and you can see where this is going all to gain access to coverage for my prescriptions. Cigna should never have cancel me because I was the only one trying to resolve this issue they DIDN'T DO ANYTHING.I have copies of all my correspondence including a letter from SSA verifying that my 2014 premiums were paid by them.

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