Sherry's complaint:
May 18, 2015

Insurance Company: American Family Insurance
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Unjustified Accusations
• General - I feel abused by this company

On February 7th I had a house fire. No one was @ home @ time of fire. Fire department called me @ work with the Joliet PD and summons me home to make statements about the house. The next day an insurance adjuster from American Family Insurance came out to make a recorded statement about the fire. He didn't want to give me an advancement of funds since I had lost everything. Finally he did give me a check for $5,000. He refused to this day to give me the cause of the fire and he has refused to pay fees for the reconstruction of the house at this point. He has refused to work with the public adjusters on a timely manner. He didn't pay for rental fees for a long time till the rental people called me to help acquire the funds for the rental property. I am at a lost I didn't know that insurance companies would not pay for the reconstruction of the house this long. The adjuster has not answered phone calls place to him by the public adjuster and his supervisor has refused to return my calls or public adjuster calls for some clarification of these tactics. I don't understand how this adjuster gets away with this. My parents have had this homed owners insurance since 1968 and I have carried this though until 2013. I lost my job and I tried to get modification with County Wide Mortgage Company then Bank of American now Select Portfolio Services. I am in court right now to keep my house and try to get this trial modification. He knew that my house is in court for a trial modification, but that has nothing to do with the claim that I have for the fire. I was insured until 3/7/2015 and the again the fire took place 2/7/2015

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