Robert's complaint:
February 17, 2015

Insurance Company: USAA
Coverage Type: Auto/Boat/Motorcycle

• Underwriting - Cancellation
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Denial of Claim

I filed a claim on Feb 1, 2015. Was told I was covered and I placed car in USAA approved shop on Feb 4, 2015. On Feb 13, 2015 the date in which car was to be completed I get contacted by rental car company and told that even though my car is not yet finished USAA is not paying for anymore rental. I find out that USAA has canceled my claim and policy and voided the amount paid for the repairs to the shop. The explanation I was given was that my payment of premium check had been returned so they cancelled everything and I would have to pay for my car out of my pocket. They refused to let me reinstate policy and the problem is that they canceled my policy and voided the payment check on Feb 6, 2015, 2 days after making the payment, but I was not notified about this until 7 days later on Feb 13, because of which by the time I was notified it was too late to cancel repairs or make any type of arrangements. Now my car is stuck at the body shop unable to be picked up by me because I dont have the money to pay. The money that USAA was suppose to pay.

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