April's complaint:
January 25, 2015

Insurance Company: State Farm Insurance
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Payment Not Credited
• PolicyHolder Service - Denied Access to Services
• PolicyHolder Service - Inadequate Reimbursement
• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations
• Marketing & Sales - Misrepresentation
• General - I feel abused by this company

I have a rental policy with State farm homeowners insurance with a 1000. deductible. I have paid my premiums for years. I have had one renter in my house for 4 years. When I reported my claim and noticed the amount of damage I called to make a report. The Claim adjuster came out took pictures went through the house saw the damage. Then to try and get out of paying the claim. They separated the claims stating that according to their photos the damage happened over time. So they separated the claim out to 6 different claims. Saying that I had to pay my 1000. deductible for each claim. This was not right. I told them I live out of state. This is not right! I have been making phone calls to the claims department and my insurance company with not response back! This has been terrible and frustrating.

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