Mary's complaint:
January 23, 2015

Insurance Company: UnitedHealth Group
Coverage Type: Health Insurance

• Claim Handling - Delays upon Delays
• General - I feel abused by this company

Our primary doctor retired. We chose Dr. Mark Gottlieb as our new Primary Care Provider. We are insured by United Health Care AARP.Jan 16 2015 We called United Health care to have Dr. Gottlieb added as our Primary while we were in the doctors office. (We did not know we had to list a doctor prior to the visit to a brand new doctor. What if we did not like him?) After dialing UHC, we were on hold 30 minutes. I was called in to see the doctor so I gave the phone to my husband. He held for another 30 minutes. We finally hung up and called later in the day. We received the recording that all reps were busy. Wait time over 15 min. We gave up for the day. Monday my husband called again. He spoke with a rep that claimed she found Dr. Gottlieb and added him to his record. I did not know the status of my account so I called on Friday Jan 23. There was no record of any change in my account. I asked for a supervisor. I was transferred to Supv. Shanay. She promply called Dr. Gottlieb's office to get the info she needed. She updated both accounts which took about 30 min. This should have never happened. There is no reason for a rep to make these kinds of mistakes, leaving the patient in the middle and not updating the records. Had I not investigated this would have turned into a mess of us being billed for everything to pay out of our pockets.

0 0

Tweet