Ella's complaint:
November 04, 2014

Insurance Company: Allstate
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Unfair Negotiation
• Claim Handling - Delays upon Delays
• Claim Handling - Unsatisfactory Settlement/Offer
• Claim Handling - Unjustified Accusations
• Marketing & Sales - Misleading Advertising

I have been the this company for nine years, and before ten years, during this time I never file a claim until June 2012 a bad storm with hail, wind and very heavy rain , I call agent office and request If someone could inspect the roof, and adjuster stated there no damage due to the storm and no action taken. I went to my agent office to discuss my policy ask all question regarding coverage , state my policy would cover any damages or replace due to wind and hail damages.
October 2, 2014 I had a storm with lots of heavy rain, wind and hail the blew the shingles off the top of my home leaving it expose, Per the roof contractor under the existence shingles water have soak the felt. I file a claim on October 3, 2014 stated some one would contact me in 72hrs. It was 10/10/2014 before adjuster came , he inspected the roof alone with the roof contractor and wonted to patch the roof in area where the shingles came off, and stated other parts of roof that also had damages they would not be covered by Allstate, states because that the shingles when my home was build was install incorrectly. The house was built in 2004 and I purchase the home new April 2005, that why they would not cover to replace the roof .The roof sub stained damages due the wind, hail but they are not going to cover due how it was install by the builder , They could have told me in June of 2012 when the roof was inspected at that time. I talk with friends and neighbors since the incidents and they stated that why they cancel there home owner policy with Allstate. I contacted them In June of 2014 before the damaged with a concern regarding my roof each time it rain or the wind blew the texture would wash on the ground and the shingles was lifting per the adjuster states there was nothing to worry about.
I feel very deceived by this company and I am sure they have been very dishonest with other clients. Some of the adjusters is not very professional but will say or do any thing to cover them self.

I know that with out a doubt God let me find this website, Allstate is very stressful, I have cooperate with them paid my premium on time never late only for them to be dishonest.
Thank you for your time.

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