Allison's complaint:
October 14, 2014

Insurance Company: Assurant
Coverage Type: Homeowners Insurance

• Underwriting - Forced Placement

I file a claim that happens on Sept 1, 2014. I had force insurance which is escrow in my mortgage payments. I had my ceiling to come down in 2 room and water on the floor damaging my personal property, but I know my property is not cover. The adjuster Paul White told me that the roof was not cover but they would take care of the ceilings and the floor. He said that the ceiling and rooms was cause by windstorm damage. How the windstorm damage happen in side of my home but not on the outside. The roof has a grand oak tree over that area of my house. The limbs and branches that the wind had blew down due to the weather, plus we had very bad storm during that time. I took him that my cabinets was damage due to 2 inches of water of the floor that cause the ceiling to cave inn. He said, “it was hard to tell, because of that he is not going to buy me cabinets\\\"!! I did not know he was the insurance company! Very unprofessional!! I disagree with his estimate. Very disappointed!!
However, my roof should be covered, my cabinets should be covered and the rooms 3 that Paul White has on the estimate involve should be covered. You pay for homeowner insurance for years but now you need it they do NOT want to pay you want you are in title to. I need repairs done, due to the windstorm damage, which Mr. Paul White stated. I know as long as I wait the rooms are going to get mold and mildew. I will have a sick house. Please resolve this matter sorry....thanks.

My claim number is 00101655041. I believe my mortgage company Ocwen Loan has something to do with thing the insurance company American Security Insurance. But Assurant came out, so they do not want to pay out want is due to me.

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