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Enrique & Susi's complaint:
April 09, 2014

Insurance Company: RLI Corp.
Coverage Type: Business Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim

On Feb 18th a man driving a company truck ran a stop sign and damaged the whole front section of my vehicle. Not only did he cause the accident he tried to flee the scene and was taken to jail. The companies insurance (RLI)would not provide a rental car until they reviewed the police report so we did not obtain a rental until March 1st, which was delay number 1. The claims adjuster did not show up until March 7th, delay number 2 to determine the amount of damage. On March 13th we received a check from RLI for their estimated damaged which we have not signed or cashed because the fine print on the check states STMT OF ACCT: FULL & FINAL SETTLEMENT OF ALL PD CLAIMS for our vehicle. We received 2 message from Enterprise asking us to give them a call on April 1st & April 3rd. I contacted Sharif Nemley, the Claim Manager and he assured me that they would cover the rental, this is where the fraud and Rude Adjuster comes in. I let him know that I would go ahead and return the car on April 5th. The Claim Manager did not approve the supplement for actual damage until April 2nd so I still do not have my vehicle. On Monday April 7th I followed up with Mr. Nemley and he denied approving the rental and now I am stuck with a $556.24 rental bill and my vehicle is still not finished. In all of this the only thing I wanted was my vehicle repaired and a rental to hold me over and nothing more. Now I am forced to seek legal council to find out if I need to take the company to small claims court or what my options are in getting my money back. RLI has made me feel like a victim even more than the accident.

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