Tammy's complaint:
July 03, 2012

Insurance Company: Farmers Insurance Group
Coverage Type: Homeowners Insurance

• Claim Handling - Unsatisfactory Settlement/Offer
• General - I feel abused by this company

Have had Farmers for almost 1 year now. Told agent when first signed up that we had tee-lock shingles on our roof. She didn't care, and wrote our policy with a deductible of $1,000.00. We have never made a claim before, so when we were hit with a bad hail storm in June of this year, we put in a claim for damage. The adjuster came out and advised us that we had a $9,000.00 deductible on wind/hail damages. I checked into it, and in January we were sent a very vauge letter letting us know that we were assessed a 5% deductible. It didn't state on what it would be attached to, so I am thinking that it would be another 5% of the repair costs. No, it is attached to the ENTIRE REPLACEMENT COST OF THE HOME of $183,000.00. So, for an $11,00.00 claim, we were offered $1,500.00 for the repairs. I have been in contact with the claims department, which of course, they will not budge. So, good luck to anyone with this company.

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