Jimmy's complaint:
July 03, 2012

Insurance Company: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

• Underwriting - Refusal to Insure
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Denied Access to Services
• General - I feel abused by this company

I have severe neck and upper back pain due to arthritis for years. My coverage has, up till this year, allowed 2 visits per year to surgical center for epidoral shots which dramatically ease the pai. All of a sudden, and without notice from Horizon BCBS, my pain doctor told me that my policy does not cover surgical center visits but only hospital. My plan is the same, so i called BCBS. They told me that my coverage rolled over and they no longer cover surgical center expenses.

How can they do this? I wanted to change companies but i found out i can not do this till the end of the term. I am stuck with this crappy insurance company that changes the rules without telling you. HELP!!!

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